SHIPPING INFORMATION AND OPTIONS



GENERAL INFORMATION


AT&T Brand Shop offers several different shipping options to our customers. We offer domestic ground shipping starting at $6.99 fixed rate (excludes certain states, AK, HI).

We offer several expedited shipping options. Simply select your preferred shipping method and we will take care of the rest.

SHIPPING TIMELINES AND METHODS


Processing and Shipping occurs Monday through Friday, excluding nationally recognized holidays. No shipping occurs on Saturday or Sunday. We do not offer Saturday or Sunday delivery.

The delivery date of your order is subject to (i) when your order leaves our distribution center; (ii) the delivery location address; (iii) the shipping method selected; and (iv) in stock status.

Please see table below for estimated shipping times. Please note this is subject to change based on order volume.

Shipping Method Processing Time Delivery Time
UPS ground Ships 3-5 business days from the time order is placed. 3-5 business days following processing
UPS 3 day Ships same day if placed before 11am CST, ships by end of following business day if placed after 11am CST By end of third day following pickup from warehouse
UPS 2 day Ships same day if placed before 11am CST, ships by end of following business day if placed after 11am CST By end of second day following pickup from warehouse
UPS 1 day * Ships same day if placed before 11am CST, ships by end of following business day if placed after 11am CST By end of following day following pickup from warehouse
  • Processing & Delivery time does not include weekends or holidays.
  • Not all areas are available for UPS 1 day shipping
  • Shipments coming from Frisco, TX

APO/FPO SHIPPING


Orders are shipped via UPS (excluding APO's and FPO's, which are shipped via the USPS - United States Postal Service). All orders being shipped to APO's, FPO's, or Rural Routes cannot be shipped with any service other than 4 to 5 days or ground delivery. All orders shipped with UPS will be assigned a tracking number and can be easily tracked online UPS. APO's and FPO's will be shipped through the United States Postal Service (USPS) Certified mail, with signed return receipt. UPS cannot deliver to a post office box.

Please note that through UPS we are currently unable to accept a Post Office box as a shipping destination.

EXPEDITED SHIPPING


Orders must be placed by 11 AM Central Standard Time (CST) in order to begin the processing timeline for the current business day. PLEASE NOTE: We do not offer Saturday delivery.

Shipping costs are calculated during the checkout process by selecting your shipping method of choice. Orders are shipped via UPS.

ORDER TRACKING


Tracking is available for every package that we ship with UPS (Online tracking is available at UPS Tracking.) APO & FPO packages are sent via the United States Postal Service (USPS) via Standard Mail/Parcel Post mail service. The expected delivery date of the parcel is between 30 and 45 days from the date of mailing. No expedited services available and tracking is not currently available for APO & FPO parcels. You will receive an order confirmation through the email address provided at checkout. You will also receive shipping confirmation by e-mail at the time of the shipment. The shipping confirmation will contain your tracking number and a list of the items included in your shipment. You can track the status and delivery of your package with the ease of online tracking. If you need help tracking your package, please contact us at cservice@brandshop.att-mail.com.

Shipping to multiple addresses for a single order is not available at this time.

INTERNATIONAL SHIPPING


We currently offer shipping to the United States including Hawaii and Alaska, Puerto Rico, and the US Virgin Islands. We do not currently offer international shipping.