RETURNS INFORMATION
To initiate an AT&T Brandshop return, follow these steps:
First, sign in to your account. Then, go to (from the navigation bar at the top of page) MY ACCOUNT > ORDER HISTORY > ORDER DETAILS > INITIATE RETURN
or (from Important Information at bottom of page) ORDER STATUS > CHECK STATUS > ORDER DETAILS > INITIATE RETURNS
Your refund will be processed once we receive and verify the returned merchandise, which can take up to 10 business days from the time we receive your return shipment. You can check the status of your return through the process mentioned above.
Click HERE to start your AT&T Allocations In-Home Expert exchange.
Click HERE to start your AT&T Allocations Retail exchange.
Click HERE to start your Prime Allocation exchange.
We will accept returns for Brand Shop orders of select merchandise within 30 days of the order date. All returns must be in their original condition, unworn and unused, or your return will be rejected.
We will refund the amount paid for the item and any taxes that were charged, to the original payment method or AT&T Brand Shop e-gift card. Shipping and handling charges are not refundable. The shipping cost of the return will be deducted from the refund amount. Items from separate orders may not be sent back together in the same return package.
We are not responsible for lost returns. Please make sure to keep a copy of your tracking information to ensure delivery of your return. Your refund will be processed once we receive and verify the returned merchandise, which can take up to 14 business days from the time we receive your return shipment.
Unfortunately, we do not offer exchanges for Brand Shop purchases. Some exclusions or exceptions may apply.
Returns will not be accepted for e-gift cards, swimwear, face masks, items marked as final sale, items bought using a promotional code, or custom items including but not limited to custom apparel and name badges. We reserve the right to update this list and reject an unauthorized return.
Please call us at 844-432-7288, or email us at email us at cservice@brandshop.att-mail.com for further assistance.
We will accept exchanges only for AT&T Allocation orders of within 30 days of the ship date. All returns must be in their original condition, unworn and unused, or your return may be rejected.
We are not responsible for lost exchanges. Please make sure to keep a copy of your tracking information to ensure delivery of the items you are exchanging. Your exchange will be processed once we receive and verify the returned merchandise, which can take up to 14 business days from the time we receive your return shipment.
Please follow the directions on your exchange hub found here:
Click HERE to start your AT&T Allocations In-Home Expert exchange.
Click HERE to start your AT&T Allocations Retail exchange.
Click HERE to start your Prime Allocation exchange.
Please do not send your Allocations exchange product back without completing the online request first. We will return unauthorized products back to you.
Some products can only be exchanged for size and/or color. You will have the ability to select what you want to exchange for.
If an exchange is requested for an ineligible item, we will reach out with questions or we will reject the exchange.
Please call us at 844-432-7288, or email us at cservice@brandshop.att-mail.com for further assistance.
We will accept exchanges only for items purchased through the Authorized Retailer link brandshop.att.com/ar-team-colors within 30 days of the ship date. All returns much be in their original condition, unworn and unused, or your return may be rejected.
We are not responsible for lost exchanges. Please make sure to keep a copy of your tracking information to ensure delivery of the items you are exchanging. Your exchange will be processed once we receive and verify the returned merchandise, which can take up to 14 business days from the time we receive your return shipment.
Please note all items purchased with a Team Colors code are available for exchanges only. All other codes are final sale.
Authorized Retailer exchanges can only be facilitated for a size and/or color change for the same item that was originally purchased.
Please call our customer service team at 844-432-7288, or email us at cservice@brandshop.att-mail.com to initiate the exchange process.
When contacting customer service, please be sure to have the order number and item number information available to provide to our customer service team.
Authorized Retailer employees must cover shipping costs of item(s) that are being exchanged.
Items within the Authorized Retailer hidden link are eligible for same item size/color exchanges with the exception of Pronoun Pins, Name Badges, and Face Coverings.
Please do not include Brand Shop or Team Colors merchandise purchase from a category other than the Authorized Retailer category, brandshop.att.com/ar-team-colors.
If an exchange is requested for an ineligible item, we will reach out with questions or we will reject the exchange.
First, sign in to your account. Then, go to (from the navigation bar at the top of page) MY ACCOUNT > ORDER HISTORY > ORDER DETAILS > INITIATE RETURN
or (from Important Information at bottom of page) ORDER STATUS > CHECK STATUS > ORDER DETAILS > INITIATE RETURNS
Your refund will be processed once we receive and verify the returned merchandise, which can take up to 10 business days from the time we receive your return shipment. You can check the status of your return through the process mentioned above.
Click HERE to start your AT&T Allocations In-Home Expert exchange.
Click HERE to start your AT&T Allocations Retail exchange.
Click HERE to start your Prime Allocation exchange.
AT&T BRAND SHOP RETURN POLICY
We will accept returns for Brand Shop orders of select merchandise within 30 days of the order date. All returns must be in their original condition, unworn and unused, or your return will be rejected.
We will refund the amount paid for the item and any taxes that were charged, to the original payment method or AT&T Brand Shop e-gift card. Shipping and handling charges are not refundable. The shipping cost of the return will be deducted from the refund amount. Items from separate orders may not be sent back together in the same return package.
We are not responsible for lost returns. Please make sure to keep a copy of your tracking information to ensure delivery of your return. Your refund will be processed once we receive and verify the returned merchandise, which can take up to 14 business days from the time we receive your return shipment.
Unfortunately, we do not offer exchanges for Brand Shop purchases. Some exclusions or exceptions may apply.
AT&T BRAND SHOP ITEMS NOT ELIGIBLE FOR RETURN
Returns will not be accepted for e-gift cards, swimwear, face masks, items marked as final sale, items bought using a promotional code, or custom items including but not limited to custom apparel and name badges. We reserve the right to update this list and reject an unauthorized return.
STILL HAVE QUESTIONS?
Please call us at 844-432-7288, or email us at email us at cservice@brandshop.att-mail.com for further assistance.
AT&T ALLOCATIONS EXCHANGE POLICY
We will accept exchanges only for AT&T Allocation orders of within 30 days of the ship date. All returns must be in their original condition, unworn and unused, or your return may be rejected.
We are not responsible for lost exchanges. Please make sure to keep a copy of your tracking information to ensure delivery of the items you are exchanging. Your exchange will be processed once we receive and verify the returned merchandise, which can take up to 14 business days from the time we receive your return shipment.
HOW TO REQUEST AN AT&T ALLOCATION EXCHANGE
Please follow the directions on your exchange hub found here:
Click HERE to start your AT&T Allocations In-Home Expert exchange.
Click HERE to start your AT&T Allocations Retail exchange.
Click HERE to start your Prime Allocation exchange.
AT&T ALLOCATION ITEMS NOT ELIGIBLE FOR EXCHANGE
Please do not send your Allocations exchange product back without completing the online request first. We will return unauthorized products back to you.
Some products can only be exchanged for size and/or color. You will have the ability to select what you want to exchange for.
If an exchange is requested for an ineligible item, we will reach out with questions or we will reject the exchange.
STILL HAVE QUESTIONS?
Please call us at 844-432-7288, or email us at cservice@brandshop.att-mail.com for further assistance.
AT&T AUTHORIZED RETAILERS EXCHANGE POLICY
We will accept exchanges only for items purchased through the Authorized Retailer link brandshop.att.com/ar-team-colors within 30 days of the ship date. All returns much be in their original condition, unworn and unused, or your return may be rejected.
We are not responsible for lost exchanges. Please make sure to keep a copy of your tracking information to ensure delivery of the items you are exchanging. Your exchange will be processed once we receive and verify the returned merchandise, which can take up to 14 business days from the time we receive your return shipment.
Please note all items purchased with a Team Colors code are available for exchanges only. All other codes are final sale.
HOW TO REQUEST AN AT&T AUTHORIZED RETAILER EXCHANGE
Authorized Retailer exchanges can only be facilitated for a size and/or color change for the same item that was originally purchased.
Please call our customer service team at 844-432-7288, or email us at cservice@brandshop.att-mail.com to initiate the exchange process.
When contacting customer service, please be sure to have the order number and item number information available to provide to our customer service team.
Authorized Retailer employees must cover shipping costs of item(s) that are being exchanged.
AT&T AUTHORIZED RETAILER ITEMS NOT ELIGIBLE FOR EXCHANGE
Items within the Authorized Retailer hidden link are eligible for same item size/color exchanges with the exception of Pronoun Pins, Name Badges, and Face Coverings.
Please do not include Brand Shop or Team Colors merchandise purchase from a category other than the Authorized Retailer category, brandshop.att.com/ar-team-colors.
If an exchange is requested for an ineligible item, we will reach out with questions or we will reject the exchange.
