Step 1:
Reference your group's digital catalog linked below. If you do not see your group, please continue to the next step. AT&T Retail
AT&T Retail New Hire Kit
AT&T In-Home Expert
AT&T In-Home Expert New Hire Kit
Call Center
Connectivity Expert
Step 2:
To exchange your items, complete and submit the form below. Step 3:
Package and ship your items using the return label provided.
For Retail Allocation and In-Home Expert Allocation Exchanges
Please use the label provided in the box with your original order.
If you did not receive a label or have lost it, please reach out to us for assistance.
For New Hire Kits and Authorized Retailer Exchanges
You will receive a label from us within 1-2 business days via the email provided in your exchange form below.
Step 4:
Your exchange will be processed within 5 business days of receipt of package (or within 1-2 days of submission if you are a Retail New Hire or In-Home New Hire). Please allow up to an additional 5 business days for transit.
* We will gladly accept merchandise exchanges within 30 days of the ship
date. All exchanged merchandise must be in its original condition, or it
will not be accepted.
Exchange Form
